Jijili FAQ — All your questions answered in one place

All you need to get started is a mobile number or email address. When you request your first significant withdrawal, jijili may ask you to complete identity verification by providing a copy of your ID and proof of address.

jijili has no maximum limit on deposits or withdrawals. That said, new users are advised to start with a first deposit of around BDT 500. The more you play, the more benefits and bonuses you unlock.

Go to "Account Settings" or "Profile" in your dashboard and look for the "Close Account" option. You will be asked to provide a reason, after which your account will be safely closed. If you ever want to play again, you can open a new account.

Yes! jijili offers a welcome bonus for new members. The bonus is usually added alongside your first deposit. Make sure to check the bonus terms and conditions — some bonuses require a certain number of wagers before you can make a withdrawal.

Go to your profile and update your age and date of birth in the "Personal Information" section. If you have already completed age verification, please contact jijili support directly.

jijili policy allows each user to hold only one account. If multiple accounts are detected, they may be closed and any balance forfeited.

Signing up with jijili typically takes just 5–10 minutes. Once your mobile number is verified, your account is ready and you can jump straight into the games — no waiting around.

Accounts can be suspended for a number of reasons — suspicious activity, irregular betting patterns, security violations, or inconsistent information. Contact the jijili support team to find out the specific reason. In many cases, completing the verification process is enough to get your account reinstated.

Yes, 2FA is highly secure. It adds an extra layer of protection to your account, so even if someone knows your password, they still cannot log in without the 2FA code. Enable 2FA in your jijili profile settings to significantly reduce the risk of your account being compromised.

A strong password should include uppercase letters, lowercase letters, numbers, and special characters (!@#$), and be at least 8 characters long. Avoid using birthdays, names, or sequential numbers. Example: `Jijili@2026!`

Always log in directly through jijili.app or the official jijili app. Do not use third-party links or unofficial sites — these could be phishing attempts. Always connect over a secure network, especially when using Wi-Fi.

Change your password immediately and log out of all devices. Contact the jijili support team right away — they will investigate your account and may be able to reverse any unauthorized activity. Enable 2FA for added security.

The minimum deposit on jijili is generally BDT 500 or equivalent, though it may be lower during certain promotions. Each payment method may also have its own limits. Visit the deposit page for accurate details.

Withdrawals on jijili are typically processed within 24 hours. Some payment methods may take just a few hours, while others can take 1–2 days. Allow additional time for the amount to appear in your bank or mobile banking app.

The minimum withdrawal on jijili is generally BDT 500 or BDT 1,000, depending on the payment method you choose. Check the "Withdraw" section of your dashboard for the exact figures.

Payment gateway delays and failed transactions can happen occasionally. First, check your bank or mobile banking app to see whether the amount was deducted. If it was deducted but not credited to your jijili account, contact jijili support with your transaction receipt and they will look into it.

All payment methods on jijili are verified and secured by jijili. Mobile banking, bank transfers, and e-wallets are all safe to use. Never share your personal details with anyone, and always use the official jijili payment gateway.

If your withdrawal request is still pending, you can cancel it and the funds will be returned to your jijili balance. However, once a withdrawal has been processed it cannot be cancelled — the funds will have already been sent to your bank or mobile account.